Emery: Could I order a new chequebook, please? side effects of ladygra At Priority Health in Michigan, health-plan staff are calling new customers to confirm each of their "couple of dozen" enrollees accurately picked the plan, said Joan Budden, chief marketing officer, after realizing some had enrolled in multiple health plans, likely owing to user error linked to slow healthcare.gov response times. "Sometimes they pushed the [submit] button three times," Ms. Budden said.